Having to wait for a loan application to be processed can be a frustrating and anxiety-inducing time, especially if your request is time sensitive. For customers requiring vehicle finance for a private car purchase, knowing that the car you want may not be on the market for very long means the luxury of time isn’t something you have.
One of our customers, Darren, had initially applied for a loan elsewhere. He was advised that they would be unable to process a loan application in the timeframes required. Given the urgency for a decision, he came to Close Finance to see if we could get the application done in time.
Not only was Darren contacted by one of our Customer Relationship Managers shortly after submitting the enquiry, but after collecting and reviewing the documentation, his application was processed and approved that day. The loan proceeds were then paid into his bank account within 24 hours and for Darren, a new set of wheels went from being a dream to a reality.
It’s this quick, yet diligent, service that gives our customers continued satisfaction.
I would like to express my gratitude to you for the excellent, professional, and prompt service you’ve provided me recently. From my initial email enquiry to completion and receipt of funds, you kept me informed and updated throughout the process. I will be recommending Close Finance to my family and friends.