If you’d like to contact Close Finance, you can get in touch by telephone or email. Alternatively, pop in and see us. Keep it social and join us on Facebook and LinkedIn, too!

Opening times

Monday: 9am – 5pm
Tuesday: 9am – 5pm
Wednesday: 9:30am – 5pm
Thursday: 9am – 5pm
Friday: 9am – 5pm

Our offices and phone lines are open during these times. We’re closed on weekends and bank holidays.

By post

You can write to us at the following addresses:

Jersey Branch

PO Box 483, Conway House, Conway Street, St Helier, Jersey JE4 5SR

Guernsey Branch

Bucktrout House, Glategny Esplanade, St Peter Port, Guernsey GY1 1WR

To discuss options on a new loan

To talk to someone about a quote for a new personal loan or for any additional finance options you can apply online, telephone, email, write to us, or visit your local branch.

To obtain a latest settlement figure

You can telephone, write to us or visit your local branch. We are unable to send settlement figures via email for security reasons but if you’d like to contact us we can call you back with this information, just us let us know when would be convenient for us to call (within working hours).

Call our Jersey branch on 01534 737341 or our Guernsey branch on 01481 740240

To make a payment

Our current finance agreements are repaid using a direct debit instruction. Older agreements taken through Close Finance or our former subsidiaries and brokers should be on a standing order instruction.

In certain instances, e.g. if your agreement is in arrears you may pay by debit card, credit card or cheque.

Card payments can be made online, by telephone or in person by visiting your local branch. Call 01534 879201 to make a payment by telephone.

If you are posting a cheque please write your agreement number on the back of the cheque to help us process your payment.

To pay online please insert your name and agreement number as the reference.

Channel Islands residents only.
If you’re a UK resident please visit Close Brothers UK

Bank details are:

Bank: RBSi
Account Name: Close Finance Channel Islands
Sort Code: 16 58 93
Account Number: 60388240

Please include your agreement number as the reference.

Having problems paying?

If you are experiencing payment difficulties, please phone our collections team on 01534 879201 or email us at accou1721319867ntspe1721319867ciali1721319867sts@c1721319867losef1721319867inanc1721319867eci.c1721319867om1721319867 quoting your agreement number.

Our experienced team are available during our opening times.

To make a complaint

If you have a complaint – Close Finance (CI) Limited takes all complaints seriously, if you are unhappy with the service you have received, please contact any member of staff and we will endeavour to resolve the matter straight away. Please contact our Jersey branch on 01534 737341 or our Guernsey branch on 01481 740240.

Alternatively, if you want to write to us, please send your complaint to: Complaints Department, Close Finance (CI) Limited, Roman House, Roman Road,  Doncaster, South Yorkshire DN4 5EZ

For more information, please find our Complaints Handling Procedure here.

To ask about career opportunities

To enquire about job vacancies, please write or email your local branch (for the attention of the HR Manager) enclosing your CV and salary expectations. Please note we cannot accept applications from candidates with less than 5-years continuous residency (Jersey only) or without a valid right to work (Guernsey only).