Debit Card Payments – No charge
Credit Card Payments – No charge
Copy of Loan Agreement – No charge
A copy of your loan agreement is provided in your welcome pack.
Returned Direct Debit – £25.00
If no contact is made on the day the Direct Debit is returned, a letter will be sent out at a further cost of £15.00.
Default Notice – £15.00
A Default Notice is written correspondence that is sent should no payment be received by Close Finance within 10 days of the contractual monthly payment date and charged at £15.00.
Notice of Intended Proceedings – £20.00
This is written correspondence that is sent when a customer has failed to respond to the Default Notice to advise that legal proceedings will commence unless payment is made to Close Finance before a stated date.
House Call/Field Call – Variable
A visit from a member of the Collections Team or a Collection Agency appointed by Close Finance to a customer’s residential address or place of work.
Termination Notice – £20.00
This is written correspondence that is sent when a customer has failed to respond to the Default Notice and advises that the Agreement has been Terminated and the Goods must be returned to Close Finance within 7 days or the agreement must be settled in full.
Repossession – Variable
A member of the Collections Team or a Collection Agency appointed by Close Finance attends an address to repossess goods that are secured on a finance agreement that is in arrears. (Voluntary surrender where the customer returns the goods to the Close Finance office will not be charged).
Customer Trace – £50.00
Charge taken by the tracing agent to locate a customer who is in arrears and has not provided a forwarding address or contact details.
Court Costs and third-party collection fees – Variable
Where we use a third party to implement court proceedings there may be an additional charge.
Please ensure you advise us at your earliest convenience of any change of address or contact details to help alleviate any charges.
Please be advised that any fees incurred will be added to your outstanding balance and must be repaid by the end of the agreement.