What happens when I make a complaint?
You’ll get a specialist complaints handler who’ll investigate and handle your case. They’ll keep in touch to give you regular updates on our investigation. We have 8 weeks to resolve your complaint. If we can’t provide you with a resolution that you’re happy with in that time, we’ll tell you how to take your case to the Channel Islands Financial Ombudsman (‘CIFO’).
You can contact the CIFO at:
Channel Islands Financial Ombudsman
PO Box 114