What happens when I make a complaint?

You’ll get a specialist complaints handler who’ll investigate and handle your case. They’ll keep in touch to give you regular updates on our investigation. We have 8 weeks to resolve your complaint. If we can’t provide you with a resolution that you’re happy with in that time, we’ll tell you how to take your case to the Channel Islands Financial Ombudsman (‘CIFO’).

You can contact the CIFO at:

Channel Islands Financial Ombudsman
PO Box 114
Channel Islands

Email: enquiries@ci-fo.org

Website: www.ci-fo.org

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