I’m not happy with the response I have received – what should I do?
If you don’t feel we’ve considered your concerns fully, or there is further information that we should know about, please speak to your specialist complaint handler direct or call us on:
Alternatively, you can email us on firstname.lastname@example.org
If you are unhappy about our response, you may refer the matter to the Channel Islands Financial Ombudsman (‘CIFO’).
You can contact the CIFO at:
Channel Islands Financial Ombudsman
PO Box 114