How do I make a complaint?

Firstly, we’re sorry that you need to make a complaint. The easiest way to do this is by telephone so we can try to resolve the issue whilst you’re on the call. Please call us on:

We would suggest that you select option ‘1’ when invited to do so.

Our experienced team is on hand from Monday to Friday, 9:00am to 5:00pm.

If you’d like to make a complaint in writing, you can email us at

To see our full complaints handling procedure, please visit our complaints page.

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