How long do I have to pay after I’ve missed a payment?

This can vary depending on the circumstances.

If your payment has been missed because of a rejected direct debit, you’ll receive a SMS requesting that you contact us. Once contact is made, we would then establish the reason for the missed payment and agree a date when you’re able to make the missed payment.

If contact is not made, we’ll send you a letter advising that the direct debit payment has been returned, the amount payable and any fees that have been charged.

If you are going to struggle to make the payment, please contact us on 01534 879201.

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