Do you reattempt to take payments if they fail to go out as planned?

No. If we’re notified that the direct debit collection has been unsuccessful, you’ll receive a SMS requesting that you make contact with us. You’ll be required to make a manual payment. Please see the payment options below:

  • Go to the make a payment page on our website;
  • Make a bank transfer direct to us (bank details below); or
  • Make a card payment over the telephone by calling us on 01534 879201.

Channel Islands residents only.
If you’re a UK resident please visit Close Brothers UK

Bank details:

  • Bank: RBSI
  • Account name: Close Finance Channel Islands
  • Sort Code: 16-58-93
  • Account Number: 60388240
  • Reference – please quote your reference number

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