Our customer charter

In today’s economic climate we understand that customers want stability and reliability. Rather than worrying about debt our customers need advice and support. As the market leader for personal loans and business loans in Jersey and Guernsey, we’re committed to responsible lending.

Customer Charter
At Close Finance we promise to:

1. Give honest and straightforward help

We won’t lend money that you will struggle to repay. We’ll assess your circumstances to calculate what you can comfortably afford.

2. Make decisions quickly

We know that the Channel Islands are unique so we ensure the decision to lend will be taken on the island, not in the UK.

3. Provide you with friendly, prompt and professional service

We always aim to be consistent and to make our decisions quickly, based on our knowledge of you.

4. Deliver clear solutions

We want you to make the right choice, so we'll keep all our solutions and charges clear and simple.

5. Offer all our customers free and confidential consultations

We want to make sure that the finance we offer is both affordable to you and good value which is why we'll talk you through your options.

6. Endeavour to put things right

We always aim to ensure that complaints are dealt with consistently and promptly. Contact us directly and let us know what we can do better.

7. Be a company you can trust

We always aim to act fairly. If you get into difficulty with repayments, we will always work with you to help resolve the situation.

Our people

The success of our business relies on the quality of our people. Our team of specialists have a wealth of experience in finance and lending, which ensures we continue to deliver the high standards of service.

Kevin Allen

Managing Director

Kevin is a team player who has more than 35 years’ experience in the financial services sector, the past 20 years in the Channel Islands. He enjoys nothing more than working with his colleagues identifying ways to support our customers and help them thrive.

Kevin Harris

Director and Head of Guernsey

Originally setting up the Guernsey operation back in 2006, Kevin returned to the team in October 2018 leading the jurisdiction by heading Sales and Operations and managing relationships with brokers and motor dealers. With over 40 years of experience in finance, Kevin’s passion lies in working within the local community to help islanders with financial solutions.

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Stuart Stables

Operations and Risk Director

Stuart has a wealth of experience in the finance industry as well as various other areas of the local business community having lived in Jersey for almost 20 years. He has a passion for ensuring that Close Finance delivers an efficient, high-quality service, tailored to meet the varying needs of our clients and business partners in the Channel Islands. He is also keen for our team members to continually feel valued and proud to work for our organisation.

Cleone Steadman

Head of Personal Lending

Primarily responsible for supporting motor dealers, Cleone has the ability to identify and generate new business through her consultative and effective sales planning. Loyal and warm-hearted, she works hard to evaluate & determine all our client's needs.

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Simon Davies

Client Relationship Manager

With a wealth of knowledge in the finance industry, Simon brings an abundance of enthusiasm and over 18 years of expertise to the team.

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Marie Booth

Client Relationship Manager

Specialising in Personal Lending, Marie enjoys meeting new clients on a day to day basis as she listens to their needs & helps with their requirements. Happy & hardworking, she builds and maintains great relationships with clients & key personnel alike.

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Justin Hagger

Client Relationship Manager

Having spent 17 years in the motor trade in various Customer service positions Justin knows good customer service and strives to provide this for our many Business introducers and brokers.

Robbie Clayton

Branch Manager, Guernsey

Sharon Tumelty

Assistant Sales Executive

Sharon has been with CFCI for over 12 years and has worked in several different functions, including Collections and leading our Customer Support team before venturing into Sales with which she brings her wealth of knowledge. Sharon is always happy and bubbly with an infectious personality that enables her to acquire and maintain great relationships with customers, partners and colleagues alike.

Andrew Ward

Customer Support Administrator

Andy has been with Close Finance for over 10 years and currently works in Sales Support processing personal loans and hire purchase agreements. This entails working closely with our dealer and broker partners and Andy always seeks to deliver the best possible service for our customers.

Sophie Morin

Customer Support Administrator

Sophie is extremely hardworking, and a kind, down to earth person. Originally from a retail background, Sophie is part of our Sales Support team, processing personal loans and hire purchase agreements. Sophie can also be seen covering reception when our Front of House is on annual leave.

Jackie Knight

Team Leader, Underwriting and Customer Support

Having spent 30 years in the Private Banking industry, concentrating on all aspects of Credit for her whole career, she is delighted to be working with us and is a conscientious and fair underwriter.

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Alex Rondel

Customer Support Administrator

Alex enjoys meeting new clients on a day to day basis building on relationships new and old. He is happy and hardworking, wants to make the clients journey as smooth as possible.

Letitia Piercy

Customer Support Administrator

After recently changing her career direction from retail, Letitia has joined us with a background knowledge of HR, Payroll & Marketing. Letitia is keen to meet all new and existing clients.

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