At Close Finance, supporting customers is only part of the story — supporting our colleagues is just as important. In today’s world, where the pressures of modern life can impact anyone at any time, wellbeing in the workplace is more than a buzzword. It’s a business essential — and one Close Finance is fully committed to.

Leading that charge is Taylor Chateau, who brought her previous experience in events and sports and social committees – as well as her enthusiasm – to the role.

“Wellbeing means making sure people feel like they’re not alone,” she says. “It’s about raising awareness of mental health, invisible disabilities, or just the everyday stresses that people carry with them — but might never say out loud.”

Working closely with its parent company, Close Brothers, Taylor ensures that the Channel Islands business aligns with the Groups wellbeing strategies while tailoring ideas to suit the specific needs of the Close Finance team.

The aim is twofold: to educate and inform, but also to ensure staff know they have access to the tools and support they need, whenever they need them.

“It’s about giving people permission to ask for help,” Taylor explains, “and knowing that if they do, they won’t be judged or labelled.”

This year saw the launch of a brand new staff space in the Jersey office, “The Nest” — a previously unused corner of the office that’s been transformed into a peaceful retreat with soft lighting, comfy seating and a calming atmosphere. Designed as a place to switch off, unwind, or simply take a breather, The Nest is a visual and practical commitment to mental wellbeing.

“Sometimes you just need five quiet minutes,” says Taylor. “It’s a small change with a big impact — and it shows we’re serious about supporting our colleagues.”

Close Finance also actively participates in the Groups annual Wellbeing Fortnight — two weeks of activities aimed at inspiring healthier habits and encouraging people to reconnect. Highlights have included smoothie-making to promote nutrition, and “walk and talk” sessions where staff pair up and step outside the office for a break — and a chat.

“Some walked during lunch, others grabbed a coffee,” Taylor recalls. “The idea was just to take a step away from the screen and talk — about anything. It helped build new connections and reminded people we’re all human.”

With recruitment and retention a constant challenge in the Channel Islands, the wellbeing culture in Close Finance is proving a genuine asset.

“People want to work somewhere they feel looked after,” says Taylor. “You never know what someone’s dealing with — but knowing there’s a support system here makes all the difference.”

At Close Finance, wellbeing isn’t a one-off initiative — it’s part of the culture.

And as Taylor puts it: “It’s about creating a workplace where people feel safe, respected, and able to bring their whole selves to work — every day.”