Will I be charged a fee if I miss a payment?

If a monthly direct debit payment is returned, you may be liable for charge of £25.

If no contact is made on the day that direct debit is returned, a letter will be sent to you at a further cost of £15.

These charges are detailed on our Fees and Charges sheet that formed part of the Welcome Pack, and can also been found on our fees and charges page.

For further information visit our legal and conditions of use page.

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