By telephone
Got a question? Need some information about an existing loan or want to talk to a member of our team about your account, please call our Jersey branch on 01534 737341 or please call our Guernsey branch on 01481 740240, alternatively use one of the direct dial numbers quoted above.
If you are facing payment difficulties, please call our Collections team on 01534 879201 who will be able to offer advice and assistance. Lines are closed weekends and Bank Holidays.
By Post
You can write to us at the following addresses:
Jersey Branch: PO Box 483, Conway House, Conway Street, St Helier, Jersey JE4 5SR
Guernsey Branch: Bucktrout House, Glategny Esplanade, St Peter Port, Guernsey, GY1 1WR
By email
For security reasons we can’t answer any questions relating to your account by email, but you can always email us if you have any other questions at enquiries@closefinanceci.com
For account enquiries, please phone or write to us.
To discuss options on a new loan
To talk to someone about a quote for a new personal loan or for any additional finance options you can apply online, telephone, email, write to us, or visit your local branch.
To obtain a latest settlement figure
You can telephone, write to us or visit your local branch. We are unable to send settlement figures via email for security reasons but if you'd like to contact us we can call you back with this information, just us let us know when would be convenient for us to call (within working hours).
Call our Jersey branch on 01534 737341 or our Guernsey branch on 01481 740240
To make a payment
Our current finance agreements are repaid using a direct debit instruction. Older agreements taken through Close Finance or our former subsidiaries and brokers should be on a standing order instruction.
In certain instances, e.g. if your agreement is in arrears you may pay by debit card, credit card or cheque.
Card payments can be made by online, by telephone or in person by visiting your local branch. Call 01534 879201 to make a payment by telephone.
If you are posting a cheque please write your agreement number on the back of the cheque to help us process your payment.
To pay online please insert your name and agreement number as the reference.
Bank details are:
Bank: RBSi
Account Name: Close Finance Channel Islands
Sort Code: 16 58 93
Account Number: 60388240
Please include your agreement number as the reference.
Having problems paying?
If you are experiencing payment difficulties, please phone our collections team on 01534 879201 or email us at accountspecialists@closefinanceci.com quoting your agreement number.
Lines are open in Jersey and Guernsey: Monday to Friday from 09.00 to 17.00
Lines are closed on weekends and bank holidays.
To make a complaint?
If you have a complaint – Close Finance (CI) Limited takes all complaints seriously, if you are unhappy with the service you have received, please contact any member of staff and we will endeavour to resolve the matter straight away. Please contact our Jersey branch on 01534 737341 or our Guernsey branch on 01481 740240.
Alternatively, if you want to write to us, please send your complaint to: Complaints Department, Close Finance (CI) Limited, Roman House, Roman Road, Doncaster, South Yorkshire DN4 5EZ
For more information, please find our Complaints Handling Procedure here.
To ask about career opportunities?
To enquire about job vacancies, please write or email your local branch (for the attention of the HR Manager) enclosing your CV and salary expectations. Please note we cannot accept applications from candidates with less than 5-years continuous residency (Jersey only) or without a valid right to work (Guernsey only).
